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Email Marketing Sync not updated (With Selected)
Posted: 10 Oct 2019, 15:34
by elviseras
I have a problem with the data synchronization between Rukovoditel and the Email Marketing module (In this case we are using SendPulse) ...
When we update any of the contact fields manually in Rukovoditel (Edit button of the contact page) the information is updated perfectly in SendPulse, but if we edit the fields in the listings using the "With Selected -> Update" button, then the information is not updated in SendPulse
Can you check it please? Thank you
Re: Email Marketing Sync not updated (With Selected)
Posted: 14 Oct 2019, 07:27
by support
It's not supported. Fro example you update 100 items and you can't run 100 calls to mailing module in one time. It will be to slow...
Re: Email Marketing Sync not updated (With Selected)
Posted: 04 Apr 2023, 15:33
by freprarif
Firstly, make sure that the fields you are trying to update in Rukovoditel are mapped correctly with the fields in SendPulse. You can check this by going to the Email Marketing module settings in Rukovoditel and reviewing the field mappings.
If the field mappings are correct, try updating the fields in Rukovoditel manually again and verifying that the changes are being synced to SendPulse correctly. If the changes are syncing correctly when made manually, but not when made in bulk using the "With Selected -> Update" button, it could be a bug in the Rukovoditel software. In this case, you may want to contact the Rukovoditel support team or community forum for further assistance.
Alternatively, it's possible that there is an issue with the SendPulse API integration with Rukovoditel. You can try disconnecting and reconnecting the SendPulse integration in Rukovoditel, and then test the
lead data enrichment update function again to see if the changes are syncing correctly.