Email sending rules and Automate actions for status

[marijan]

Hello Sergey,

In Entity I have Status and when record is edited and if status is changed then Email sending rules send mail for Status changed (in Email sending rules "Type" is for edited record).

If I do same things with Automate actions button where button change status then Email sending rules don't send email for changing status.

Please is it possible to fix this issue?

Regards

[support]

Found issue. File from archive replace to modules\items\actions\
Let me know if it works ok now.

[marijan]

Dear Sergey,

I just try but don't work. It works like before.

[support]

Automatic status updated by edit record?

[marijan]

I have button of automatic status for change fields value of the current record and with that button status is changed from status A to status B in record.
If I edit record with normal edit and change status A to status B of record then it works (Email sending rules sends mail).

[marijan]

For example if there is no status and is changed status from empty to some status then it works with automate action only not work when status is changed from one to other status with automate action. When I say work I mind then Email sending rules send mail for changed status

[support]

Found issue with automate action button. File from archive replace to plugins\ext\classes\
Let me know if it works now.

[marijan]

Perfect Sergey, now it works.

Thanks a lot

[dhickey76]

Does this work properly in 2.7? I've have not installed the process.zip file and am having the same issue in 2.7. Email sending works fine when adding, editing or commenting but when I use an automated action (manually) to edit a record, the related email is not being sent.

Thanks,

[brave]

I have the same problem with 3.01. With automatic action (add entity) via button on the considered page, it does not work if I go directly into the sub-entity, the sending of the mails works.