Email Sending Rules - Missing Field Choices

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sgardner478
Posts: 51
Joined: 12 Sep 2020, 19:39
Name: Steve
Location: US Los Angeles

Email Sending Rules - Missing Field Choices

Post by sgardner478 »

I have an entity called "Cases". I tried to set a new "Email Sending Rules" for changes made to the record. I have many fields in the entity, but only one field is given as a choice in the email sending rules. I have attached screenshots of the fields and limited choices.

Email Sending Rules is found in the "extra" menu.
Email Sending Rules.png
When setting up the rule, only one choice is presented.
Email Field Drop Down.png
The Entity has many choices. One of them is the "Incident Type", which is the only option for changed fields in mail sending rules. The titles of the entity fields are not blank. I cropped them out for privacy purposes.
Cases - field choices.png
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support
Site Admin
Posts: 6222
Joined: 19 Oct 2014, 18:22
Name: Sergey Kharchishin
Location: Russia, Evpatoriya

Re: Email Sending Rules - Missing Field Choices

Post by support »

It's not supported to create rule for input field.
You can create rule for dropdown fields which is allows you select value for rule.
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