Notification for tickets not send

[jiloo]

First of all, congratulations for this application !
a few tests and I can use it in production and buy the upgrade kit
I just have a problem : notifications for tickets, following a change of status, are not sent . I properly set , I think.

In the logs , after this action , I get these lines:
31 May 2016 13:00:44 Notice
Undefined variable: html_user_password
…/modules/items/views/form.php:22

email notifications after change of status in Tasks and for discussions are ok

any idea ?

regards

[support]

Other notification works ok?

Notification will send to assigned user only, please provide screenshot list of fields for tickets entity.

[jiloo]

thks for your rapide reply
here's fields
…but actually I do not know if I did the right thing ..

[support]

Department should be Group Users filed type and each department should have assigned users
then assigned users will get notification.

[jiloo]

department = group users that's was ok › administrator received notification from user √
but when administrator change statut to another, then the user didn't receive any notification

[support]

Please check filed Status, there is option "Notify when changed" and make sure it's turn ON

[jiloo]

"Notify when changed" is on
i don't know why it didn't work

[support]

I think you have upgrade to 1.7 (wait for release, at the moment you can test beta version) and if it will be still issue then I will check code again.

[jiloo]

…sorry but i'm stil on 1.6.1
i've trying with a new entity "Task2" but same results… ;(