Email sending rule with a new comment

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techtr
Posts: 176
Joined: 23 Nov 2021, 04:48
Name: Zach S.
Location: United States

Email sending rule with a new comment

Post by techtr »

Hi everyone, I have an email sending rule as below. It is triggered when a new comment is added on the condition when a date field is changed and I have that field on the comment form. However, the system is sending the email even though I do not change that field at all. I do change other fields on the form and/or write a text comment but do not touch the date field which the email condition is based on. I wonder if this is a bug or if I am doing something wrong. Will appreciate any thoughts.
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techtr
Posts: 176
Joined: 23 Nov 2021, 04:48
Name: Zach S.
Location: United States

Re: Email sending rule with a new comment

Post by techtr »

Hi everyone, any ideas? Should I post this on the bugs section instead?
Didou12
Posts: 487
Joined: 14 Jan 2023, 14:53
Name: Louis
Location: Montreal, Canada

Re: Email sending rule with a new comment

Post by Didou12 »

Yeah maybe,

I don't really know how sending rules work, sorry
But maybe it's a bug
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Eric
Posts: 181
Joined: 25 Jun 2020, 13:40
Name: Eric Henrich
Location: Germany

Re: Email sending rule with a new comment

Post by Eric »

What kind of date field are you talking about?
How is your date field implemented?
It sounds to me like every time the form is saved, the fields are getting updated.
Maybe the date field is connected in an automated process?
If so, that could be the problem.
Could you share a bit more about the context of your app in this case?
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